Complete IT Services & Solutions

Step 1

When instructed to do so, please click on the Remote Support Session indicated by your support technician

 Remote Support Session 1

 Remote Support Session 2

 Remote Support Session 3

Step 2

1. You will now see the "File Download - Security Warning" window
2. Click the Run button.
3. After the program has been downloaded you will see an "Internet Explorer - Security Warning" window.
4. Click the Run button again.

Step 3

1. The "Remote HelpDesk" window will now appear
2. Enter the Session Password provided by your support technician
3. Press the Start button